Amazon Account Specialist
About The Position
Rugs USA is seeking a motivated, organized, and efficient Amazon Account Specialist to support its Amazon business. This hands-on role owns the day-to-day health of Rugs USA’s Amazon catalog, ensuring listings are findable, accurate, complete, and retail-ready. The Specialist works with the Merchandising team, the Amazon account manager, and supply chain teams to monitor listing quality and customer feedback, resolve catalog issues, and address operational exceptions such as chargebacks, shortage claims, and Andon cord events. The role involves managing a large catalog across many SKUs, supporting account initiatives, coordinating product data and launches, creating and optimizing Amazon listings and content, and auditing assortment health. The Specialist also monitors reviews, returns feedback, and Voice of the Customer scores; handles operational cases and deductions; and leads Andon cord events by identifying root causes and documenting fixes.
Requirements
- Bachelor’s degree in business, marketing, or a related field, or equivalent experience.
- 1–3 years of e-commerce or marketplace experience, including at least 1 year working in Amazon Vendor Central (1P).
- Advanced proficiency in Amazon Vendor Central (1P), including ASIN setup, flat files, variation logic, A+ Content, and case management.
- Strong Excel skills, including pivot tables, VLOOKUP/XLOOKUP, and cleaning large data sets.
- Exceptional attention to detail and follow-through across many SKUs.
- Strong organization and ability to manage concurrent projects.
- Cross-functional collaboration skills with merchandising, creative, supply chain, and Amazon contacts.
- Analytical, data-driven mindset with strong spreadsheet skills.
- Clear written and verbal communication.
- Prioritization and time-management skills in a fast-paced marketplace environment.
- Ability to own and iterate on processes, identify inefficiencies, and implement improvements.
Nice To Haves
- Working proficiency in Salsify.
- Exposure to Amazon Seller Central (3P).
- Experience with FBA fulfillment.
Responsibilities
- Manage and maintain a large Amazon catalog, ensuring accuracy and consistency across all SKUs.
- Support the Amazon account lead with tactical projects and day-to-day account initiatives.
- Partner with the internal merchandising team on assortment, new item launches, product data requirements, and Salsify optimization; identify data issues and collaborate on resolutions.
- Create and launch complete, high-quality Amazon product listings.
- Keep product data current, including pricing, imagery, attributes, and multimedia assets.
- Audit the assortment weekly for retail readiness, including Buy Box ownership, star ratings, review count, image count, and content score.
- Build and optimize A+ Content, Brand Store pages, and keyword-rich copy to improve search ranking and conversion.
- Resolve catalog issues, including suppressed listings, broken variations, and incorrect attributes.
- Monitor customer reviews, returns feedback, and Voice of the Customer (NCX) scores to identify product or listing issues.
- Handle chargebacks, shortage claims, and deductions through case management.
- Lead Andon cord events by identifying root causes and documenting fixes.
- Manage complex parent-child variation ASIN setups.
Benefits
- Medical, dental, and vision benefits for eligible full-time employees.
- PTO for eligible full-time employees.
- 401(k) for eligible full-time employees.
- Employee discount across the company’s house of brands.
- Career advancement opportunities across departments.
- A culture that promotes a healthy work/life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
