Amazon Account Health Specialist - 2642

Bhired•Brooklyn, NY

12d•Onsite

About The Position

A growing e-commerce company is seeking a part-time Amazon Account Health Specialist to keep its Seller Central account in good standing and its listings live. The specialist will manage policy violations, performance issues, and inventory problems that put the account at risk. This is an in-office position with hours of Monday through Friday, 9 a.m. to 1 p.m.

Requirements

Strong attention to detail.
Calm under pressure and quick to act when an alert turns critical.
Organized and self-directed, with solid follow-through on open cases.
Comfortable using spreadsheets such as Excel or Google Sheets to track metrics and inventory.

Responsibilities

Check the Account Health dashboard daily and track the Account Health Rating (AHR), Order Defect Rate, late shipment rate, cancellation rate, and valid tracking rate.
Respond promptly to at-risk and critical status alerts in Seller Central, investigate their causes, and resolve underlying issues before they escalate.
Monitor policy compliance notifications, including intellectual property complaints, product authenticity and condition claims, restricted product warnings, and listing policy violations.
Write clear, well-documented Plans of Action (POAs) and appeals addressing root causes, corrective steps, and preventive measures.
Gather supporting documents such as invoices, supplier letters, and safety certifications.
Manage cases with Seller Support and follow them through to resolution.
Monitor inventory levels, stranded and suppressed listings, and FBA inventory health, including aged inventory, excess stock, and restock limits.
Identify listing errors, ASIN suppressions, and pricing or content issues that hurt visibility or trigger policy flags.
Reconcile inventory discrepancies and file reimbursement claims for lost or damaged FBA units.
Keep up with changes to Amazon policies and share relevant changes with the team.
Build simple checklists and processes to prevent recurring issues.
Report weekly on account health metrics, open cases, and risks.