AM Server - Outlet 1

Trailborn Hotel Management • Jackson, WY

5d

About The Position

As an AM Server, you take food and beverage orders, serve items, maintain guest satisfaction, process payments, and respond to guest complaints or concerns. The role involves delivering attentive service while working with the kitchen and other team members to support a positive guest experience. You are expected to follow quality, safety, and service standards and maintain a clean, professional appearance.

Requirements

• Availability to work AM hours.
• Meet the minimum legal age to serve alcoholic beverages.
• TIPS certification, or ability to obtain it within 90 days of hire.
• Strong attention to detail, commitment to quality, and ability to follow directions thoroughly.
• Excellent verbal, non-verbal, and written communication skills in English.
• Ability to perform basic arithmetic and process POS transactions accurately.
• Professional demeanor, positive attitude, and strong work ethic.
• Ability to remain calm, prioritize tasks, and solve problems effectively in a fast-paced environment.
• Ability to maintain confidentiality of guest and company information.
• Ability to stand, walk, and move quickly for extended periods, up to 8–10 hours per shift.
• Ability to lift, carry, and transport up to 30 lbs.
• Frequent bending, stooping, reaching, and carrying service items.
• Manual dexterity to handle glassware, flatware, and POS equipment.

Nice To Haves

• Previous experience as a restaurant or banquet server in a high-volume setting.
• Knowledge of basic cocktails, wine varietals, and beverage service standards.
• Strong teamwork skills and ability to work with minimal supervision.
• Well-organized and able to multitask while staying focused.

Responsibilities

• Maintain thorough knowledge of menus, ingredients, alcoholic and non-alcoholic beverages, glassware, and garnishes.
• Greet, welcome, and acknowledge guests in accordance with company standards.
• Set tables according to service standards and keep work areas, china, glassware, and equipment clean throughout the shift.
• Serve food and alcoholic beverages, answer menu and beverage questions, and enter orders promptly in the POS system.
• Accurately communicate guests’ special requests, allergies, and dietary needs to the kitchen.
• Check in with guests, anticipate service needs, and address concerns to ensure satisfaction.
• Present checks, process payments accurately, and thank guests.
• Use equipment properly and follow applicable cleaning procedures.
• Coordinate with the kitchen about menu questions, product availability, wait times, and order changes.
• Support team members by running food, bussing tables, and restocking when possible.
• Complete closing duties, including restocking and securing service areas.
• Maintain a clean, professional uniform and appearance.
• Develop positive relationships with team members and work toward common goals.
• Follow quality, safety, and service standards.
• Perform other reasonable duties as assigned by supervisors.

Benefits

• Medical insurance with company contribution (listed as eligible for full-time employees).
• Dental insurance with company contribution (listed as eligible for full-time employees).
• Vision insurance with company contribution (listed as eligible for full-time employees).
• Paid time off (listed as eligible for full-time employees).
• 401(k) with company match (listed as eligible for full-time and part-time employees).
• Sick time (listed as eligible for full-time and part-time employees).
• Employee dining discounts (listed as eligible for full-time, part-time, and seasonal employees).
• Employee marketplace discounts (listed as eligible for full-time, part-time, and seasonal employees).

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed