Server Outlet

CoralTree Hospitality • Portland, OR

19h • Onsite

About The Position

The Restaurant Server is responsible for providing exceptional food and beverage service to guests dining at RiverPlace Hotel's restaurant. This position creates a welcoming and memorable dining experience by delivering attentive, personalized service, maintaining knowledge of menu offerings, and ensuring guest needs are met promptly and professionally. The ideal candidate is personable, service-oriented, detail-focused, and able to work effectively in a fast-paced restaurant environment. The Restaurant Server works closely with the kitchen, bar, and other hotel departments to maintain high service standards and contribute to the overall success of the Food & Beverage operation.

Requirements

• High school diploma or equivalent preferred.
• Previous restaurant or food and beverage service experience preferred.
• Experience in an upscale restaurant, boutique hotel, or full-service hotel environment is an advantage.
• Familiarity with POS systems and restaurant payment procedures preferred.
• Must meet applicable minimum age requirements for alcohol service in Oregon.
• Must obtain and maintain required certifications or permits within applicable deadlines.
• Strong customer service and interpersonal communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to communicate menu information clearly and confidently.
• Basic math skills and ability to process transactions accurately.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong teamwork and problem-solving skills.
• Professional demeanor and a positive, guest-focused attitude.
• Ability to respond calmly and appropriately to guest concerns.
• Willingness to learn menu changes, service standards, and new restaurant offerings.
• Ability to stand and walk for extended periods.
• Ability to bend, reach, stoop, and move throughout the restaurant.
• Ability to carry trays, dishes, glassware, and supplies weighing up to 30 pounds, with or without reasonable accommodation.
• Ability to safely handle hot plates, beverages, and service equipment.
• Ability to work in an environment with varying noise levels, temperatures, and frequent guest interaction.

Responsibilities

• Greet guests, present menus, answer questions, and provide recommendations on food and beverage selections.
• Accurately take orders, enter them into the POS system, and communicate special requests and dietary restrictions to the kitchen.
• Serve food and beverages promptly and according to established service standards.
• Monitor guest satisfaction, respond to requests, and resolve concerns professionally or escalate them to management.
• Maintain knowledge of menu items, ingredients, daily specials, and beverage offerings.
• Process guest checks, payments, and room charges accurately in accordance with hotel procedures.
• Set, clear, and reset tables; maintain clean, organized, and properly stocked dining and service areas.
• Complete assigned opening, closing, and side-work duties.
• Follow food safety, sanitation, and responsible alcohol-service procedures.
• Collaborate with kitchen, bar, and restaurant team members to ensure efficient service.
• Comply with hotel policies, safety procedures, and applicable federal, state, and local regulations.
• Maintain a professional appearance and contribute to a positive, team-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED