Outlet Server - HRC Waikiki

Hard Rock Hotel & Casino Ottawa • Honolulu, HI

6d • Onsite

About The Position

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Requirements

• Must be able to handle cash and other forms of payment.
• Must be able to make proficient sales transactions using a point-of-sale system.
• Must properly check I.D.s for guests who appear to be under 30 years old.
• Must demonstrate responsible alcohol service.
• Must demonstrate impeccable product knowledge.
• Must be able to use suggestive selling techniques.
• Must be able to answer questions accurately and politely.
• Must be able to satisfy guest needs and double check back with guests throughout their experience.
• Must be able to maintain a clean and organized station, including pre-bussing and table maintenance.
• Must be able to perform opening, closing, and side duties, such as setting up/breaking down station, refilling condiments, and cleaning ashtrays.
• Must demonstrate knowledge of all table/station numbers.
• Must be able to direct guests to areas and restrooms.
• Must be able to create memorable experiences and entertain guests to create “Raving Fans.”

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Benefits

• Comprehensive benefits package
• Allows team members to stay healthy
• Allows team members to plan for their future
• Allows team members to maintain a healthy work-life balance

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed