AM Breakfast Server

Highgate Hotels • Ketchum, ID

1d • Onsite

About The Position

The AM Breakfast Server delivers exceptional food and beverage service, primarily for breakfast and morning dining operations, while upholding the luxury hospitality standards of The Observatory and Viceroy Hotels & Resorts. The role calls for a friendly, energetic, dependable, detail-oriented, and service-focused individual who creates memorable guest experiences and provides warm, personalized service in a fast-paced environment.

The position requires availability for early-morning and breakfast shifts or open availability. Servers must be flexible and willing to assist in other food and beverage outlets—including the restaurant, lounge, café, pool, banquets, and special events—as business needs require. The role also involves maintaining service and safety standards, supporting the wider team, and carrying out other duties assigned by management.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Availability for early-morning and breakfast shifts or open availability; flexibility to assist in other outlets.
• Flexible and long hours may sometimes be required.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift and maneuver throughout the dining area while carrying full trays of food and beverages.
• Ability to communicate effectively verbally and in writing with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources to meet objectives.
• Ability to show initiative and anticipate guest or operational needs.
• Must maintain a friendly and warm demeanor and high standards of personal appearance and grooming.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Provide attentive, friendly, courteous, and professional service to guests and team members.
• Deliver food and beverage service efficiently, knowledgeably, and in a personalized manner.
• Maintain thorough knowledge of menus, ingredients, beverages, wine, cocktails, and daily specials across outlets.
• Accurately enter orders into the POS system and complete cashiering and payment procedures.
• Anticipate guest needs and provide proactive, luxury-level hospitality throughout the dining experience.
• Keep tables, stations, and service areas clean, organized, stocked, and presentation-ready.
• Perform opening, closing, and side work according to department standards and assigned checklists.
• Pre-bus and reset tables efficiently while maintaining cleanliness and service flow.
• Upsell menu items, beverages, and promotional offerings when appropriate.
• Support banquet, catering, pool, lounge, café, and restaurant operations as business demands require.
• Assist fellow team members and other outlets to support operational success and guest satisfaction.
• Maintain knowledge of resort information, outlet offerings, and local recommendations.
• Follow food safety, alcohol service, sanitation, and safety procedures.
• Attend required meetings, trainings, and pre-shift lineups.
• Maintain a professional appearance and follow grooming and uniform standards.
• Ensure guest satisfaction and promptly communicate guest concerns or operational issues to leadership.
• Maintain regular attendance and comply with hotel standards and regulations.
• Maximize productivity, identify problem areas, and assist with implementing solutions.
• Anticipate, prevent, identify, and solve problems as necessary.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Perform other duties as assigned or requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED