AM Breakfast Server

The Observatory Sun Valley, A Viceroy Resort • Ketchum, ID

3d • Onsite

About The Position

The AM Breakfast Server delivers exceptional food and beverage service, primarily for breakfast and morning dining operations, while maintaining the luxury hospitality standards of The Observatory and Viceroy Hotels & Resorts. The role calls for a friendly, energetic, dependable, service-oriented person who is attentive to detail, comfortable in a fast-paced setting, and committed to creating memorable guest experiences through warm, personalized service.

Candidates should be available for early morning and breakfast shifts or have open availability. Servers must be flexible and willing to assist in other food and beverage outlets—including the restaurant, lounge, café, pool, banquets, and special events—as business needs require.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Availability for early morning and breakfast shifts or open availability; flexibility to assist across outlets as business needs require.
• Flexible and long hours may sometimes be required.
• Ability to lift, carry, push, pull, or otherwise move objects exerting up to 50 pounds occasionally and/or 20 pounds frequently or constantly.
• Ability to stand for the entire shift.
• Ability to maneuver throughout the dining area while carrying full trays of food and beverages.
• Effective verbal and written communication with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources.
• Ability to show initiative, including anticipating guest or operational needs.
• Ability to maintain confidentiality.
• Attentive, friendly, courteous, and service-oriented manner when interacting with guests and employees.
• Ability to comply with hotel standards and regulations and maintain a professional uniform and nametag.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Provide attentive, friendly, courteous, and professional service to guests and team members.
• Deliver food and beverage service efficiently, knowledgeably, and personally.
• Maintain thorough knowledge of menus, ingredients, beverages, wine, cocktails, and daily specials across outlets.
• Enter orders accurately into the POS system and complete cashiering and payment procedures.
• Anticipate guest needs and provide proactive, luxury-level hospitality throughout the dining experience.
• Keep tables, stations, and service areas clean, organized, stocked, and presentation-ready.
• Perform opening, closing, and side work according to department standards and assigned checklists.
• Pre-bus and reset tables efficiently while maintaining cleanliness and service flow.
• Upsell menu items, beverages, and promotional offerings when appropriate.
• Support banquet, catering, pool, lounge, café, and restaurant operations as business demands require.
• Assist colleagues and other outlets to support operational success and guest satisfaction.
• Maintain knowledge of resort information, outlet offerings, and local recommendations.
• Follow food safety, alcohol service, sanitation, and safety procedures.
• Attend required meetings, trainings, and pre-shift lineups.
• Maintain a professional appearance and comply with grooming and uniform standards.
• Ensure guest satisfaction and promptly communicate guest concerns or operational issues to leadership.
• Perform other duties as assigned or requested by management.
• Maintain regular attendance in accordance with scheduling and hotel standards.
• Maximize productivity, identify problem areas, and assist with implementing solutions.
• Anticipate, prevent, identify, and resolve problems as necessary.
• Cross-train in other hotel-related areas and maintain confidentiality of information.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED