Alternative Collector

Fiserv•Marietta, GA

3d•Hybrid

About The Position

As an Alternative Collector, you will collect delinquent consumer debt by telephone in a fast-paced call center environment. You will use manual and automated dialing systems to contact customers regarding outstanding account balances, negotiate payment arrangements, and help customers find financial solutions. The role involves recovering overdue payments, addressing billing issues, and maintaining complete records of customer discussions and actions. The schedule is Monday through Friday, with three onsite shifts from 8:00 AM to 5:00 PM and two late shifts from 1:00 PM to 10:00 PM. After 90 days, employees become eligible for work-from-home privileges, with the two late shifts worked remotely. The position is not eligible to be performed in Colorado, California, the District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington. Candidates must already have valid and unrestricted U.S. work authorization. Fiserv will not consider candidates with temporary visas or those requiring current or future sponsorship.

Requirements

High school diploma or equivalent.
At least two years of customer service experience.
Knowledge of applicable laws related to the debt collection industry.
Proficiency with computer systems and database management.
Strong work history with a proven record of job stability.
Valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future are not eligible.

Nice To Haves

Customer service experience in collections, a call center, or sales.
Experience with the CUBS system.
Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act.
Previous experience in bank, credit card, mortgage, medical, or commercial collections.
Ability to negotiate repayment plans effectively.
Strong problem-solving skills to resolve billing issues.
Proficiency in Microsoft Office.

Responsibilities

Collect debts by telephone in a call center, manually or using an automatic telephone dialing system, to contact customers regarding outstanding accounts.
Conduct collections in compliance with applicable regulations and internal performance standards, meeting or exceeding personal and/or departmental objectives.
Establish rapport with customers, overcome objections, and negotiate payment of debts.
Document discussions and actions in a tracking system or database.
Confirm payment arrangements and finalize calls.
Work on special projects as assigned.
Recover overdue payments on accounts.
Collaborate with debtors to establish repayment plans and encourage alternative payment solutions.
Address customer issues and complaints related to billing.
Maintain thorough documentation of discussions and actions.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time-off policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer-recognition program with points redeemable for rewards.
Eight Employee Resource Groups.
Training, development, and internal mobility opportunities.
Retirement planning and discounted shares through the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available from day one.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.