Alternative Collector

Fiserv•Marietta, GA

2d•Hybrid

About The Position

As an Alternative Collector, you will collect delinquent consumer debt by telephone in a fast-paced call center environment. You will use manual and automated dialing systems to discuss outstanding account balances, negotiate payment arrangements, and help customers find financial solutions. The role requires compliance with applicable regulations and internal performance standards while meeting or exceeding individual and departmental objectives. The schedule is Monday through Friday, with three onsite shifts from 8:00 AM to 5:00 PM and two late shifts from 1:00 PM to 10:00 PM. Employees become eligible for work-from-home privileges after 90 days; the two late shifts are then worked remotely. The role cannot be performed in Colorado, California, the District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington. Applicants must already have valid and unrestricted U.S. work authorization. Candidates with temporary visas or who require sponsorship now or in the future will not be considered.

Requirements

High school diploma or equivalent.
At least two years of customer service experience, preferably in collections, a call center, or sales.
Knowledge of applicable laws related to the debt collection industry.
Proficiency with computer systems and database management.
Strong work history with a proven record of job stability.
Valid and unrestricted U.S. work authorization; sponsorship is not available now or in the future.

Nice To Haves

Experience with the CUBS system.
Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act.
Previous experience in bank, credit card, mortgage, medical, or commercial collections.
Ability to negotiate repayment plans effectively.
Strong problem-solving skills to resolve billing issues.
Proficiency in Microsoft Office.

Responsibilities

Collect debts by telephone in a call center environment, manually or using an automatic telephone dialing system, and contact merchants regarding outstanding accounts.
Conduct collections in compliance with applicable regulations and internal performance standards, meeting or exceeding individual and/or departmental objectives.
Establish rapport with merchants, overcome objections, and negotiate payment of debts.
Document discussions and actions in a tracking system or database.
Confirm payment arrangements and finalize calls.
Work on special projects as assigned.
Recover overdue payments on accounts.
Collaborate with debtors to establish repayment plans and encourage alternative payment solutions.
Address customer issues and complaints related to billing.
Maintain thorough documentation of all discussions and actions.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time-off policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer recognition program with points used for rewards.
Eight Employee Resource Groups.
Professional growth opportunities through training, development, and internal mobility.
Retirement planning and discounted shares through the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available from day one.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.