Alterations Associate

Saks•Boca Raton, FL

12d

About The Position

The Alterations Associate is part of the tailoring team and provides customer service and tailoring expertise. The role involves fitting customers, making alteration decisions, and performing alterations on a wide range of garments, with a focus on an exceptional customer experience and high-end merchandise. The associate maintains a clean and safe work environment, follows company and workroom policies and procedures, and supports store and department initiatives. Additional responsibilities may be assigned as needed.

Requirements

Minimum 3 years of fitting and tailoring experience in high-end merchandise.
Ability to fit and perform alterations on a wide range of garments.
Ability to use standard sewing, pressing, and spotting equipment.
Ability to use specialty machines, including double-blind, buttonhole, cover-stitch, and leather machines.
Knowledge of the alterations industry, including fabrication and styling of luxury merchandise.
High school graduate or equivalent preferred.

Nice To Haves

Technical background in specialty skills such as leather, knits, double face, beading, fine tailoring, or buttonholes.

Responsibilities

Model Saks Fifth Avenue Customer Service Principles.
Achieve and exceed individual performance and productivity goals.
Create and develop excellent customer relationships while maintaining a high level of customer service.
Follow Saks Fifth Avenue policies and procedures, as well as alteration workroom policies and Tailor procedures.
Use tailoring expertise to make alteration decisions during customer fittings.
Focus efforts on providing an exceptional customer experience.
Maintain a clean and safe work environment.
Support company, store, and department initiatives.
Handle ad hoc responsibilities as needed.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Additional voluntary benefits, such as critical illness, hospital, and accident insurance
Employee discount
Career advancement opportunities