Alarm Service Technician

Brinks Home • Los Angeles, CA

5d

About The Position

The Alarm Service Technician is a hands-on role that involves visiting customer sites throughout the workday to install, service, and inspect low-voltage electronic security equipment. The technician helps build and maintain customer relationships by troubleshooting alarm systems, verifying proper equipment operation and signal service, educating customers, and recommending ways to improve system use and functionality. The role includes driving to customer homes and may involve lifting and carrying up to 30 pounds, climbing and balancing, and frequent stopping, kneeling, crouching, or crawling. Technicians must be comfortable working at heights and in tight spaces such as crawlspaces, attics, and basements.

Brinks Home describes its workplace as collaborative and committed to service, accountability, customer focus, growth, and integrity. The company says it fosters innovation, creativity, and authenticity.

Requirements

• High school diploma or GED.
• Good driving record and a valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Comfort working on ladders and at heights.
• Comfort working in tight spaces such as crawlspaces, attics, and basements.
• Low-voltage license or alarm installation certification.
• NICET I.
• Experience with alarm panels such as 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.

Responsibilities

• Troubleshoot technical problems with alarm systems.
• Replace assigned system components, including panels, peripheral devices, and audible or visual alarms.
• Drive to customer homes to perform service.
• Diagnose system problems or failures to identify equipment and systems that need repair.
• Educate and train customers, including demonstrating the system.
• Conduct a walkthrough and site evaluation with the customer, reviewing the work order to ensure the system meets their needs and expectations.
• Install and test equipment to confirm proper functionality and verify the signal required to establish service.
• Identify opportunities to improve customers’ use and system functionality, and make recommendations.
• Follow safety practices to prevent injuries and property damage.
• Maintain a clean and organized workspace or job site and ensure customer satisfaction after the interaction.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match.
• Paid time off and paid holidays.
• HSA/FSA.
• Life and AD&D insurance.
• Disability coverage.
• Maternity/parental leave.
• Mental and physical health benefits.
• Employee resource groups.
• Volunteer hours.
• Discounted equipment and monitoring.
• Employee referral program.
• Continuing education.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED