Alarm Service Technician

Brinks Home•San Diego, CA

About The Position

Brinks Home is seeking an Alarm Service Technician to install, service, and inspect low-voltage electronic security equipment at customer sites throughout the workday. This hands-on role involves building and maintaining customer relationships through service visits, system troubleshooting, equipment replacement, and customer education. The position offers an annual salary of $45,000–$60,000, based on experience.

Requirements

High school diploma or GED.
Valid driver’s license and good driving record.
Excellent customer service skills.
Working knowledge of how an alarm system operates.
Willingness to climb ladders and work at heights.
Willingness to work in tight spaces, including crawlspaces, attics, and basements.
Low-voltage license or alarm installation certification (NICET I).

Responsibilities

Install, service, and inspect low-voltage electronic security equipment at customer sites.
Troubleshoot technical problems and diagnose system failures to identify required repairs.
Replace assigned system components, including panels, peripheral devices, and audible or visual alarms.
Drive to customers’ homes to perform service.
Educate and train customers, including demonstrating system operation.
Conduct a walkthrough and site evaluation with the customer, review the work order, and confirm the system meets their needs and expectations.
Install and test equipment to ensure proper functionality and verify the signal required to establish service.
Identify opportunities to improve system use and functionality and make recommendations.
Follow safety practices to prevent injury and property damage.
Maintain a clean, organized workspace or job site and ensure customer satisfaction.