Alarm Service Technician

Brinks Home • Los Angeles, CA

4d

About The Position

Brinks Home is seeking an Alarm Service Technician to install, service, and inspect low-voltage electronic security equipment at customer sites. This hands-on role involves traveling to customer homes throughout the workday and building and maintaining customer relationships. The technician demonstrates the system to customers, helps them understand its operation, and checks that the installed system meets their needs and expectations.

Requirements

• High school diploma or GED.
• Valid driver’s license and a good driving record.
• Excellent customer service skills.
• Working knowledge of alarm system operation.
• Comfortable climbing ladders and working at heights.
• Comfortable working in tight spaces, including crawlspaces, attics, and basements.
• Low-voltage license or alarm installation certification (NICET I).
• Ability to occasionally lift, carry, push, or pull up to 30 pounds and perform activities such as climbing, balancing, kneeling, crouching, and crawling.

Responsibilities

• Install, service, and inspect low-voltage electronic security equipment at customer sites.
• Troubleshoot technical problems and diagnose system failures to identify equipment or repairs needed.
• Replace assigned system components, including panels, peripheral devices, and audible or visual alarms.
• Drive to customer homes to perform service work.
• Educate customers and demonstrate system operation.
• Conduct a walkthrough and site evaluation with the customer, reviewing the work order and confirming the system meets their needs and expectations.
• Install and test equipment to verify functionality and required signal transmission for service.
• Identify opportunities to improve customers’ use of their systems and recommend improvements.
• Follow safety practices to prevent injury and property damage.
• Maintain a clean, organized job site and support customer satisfaction.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match.
• Paid time off and paid holidays.
• HSA/FSA.
• Life and AD&D insurance.
• Disability coverage.
• Maternity/parental leave.
• Mental and physical health benefits.
• Employee resource groups.
• Volunteer hours.
• Discounted equipment and monitoring.
• Employee referral program.
• Continuing education.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED