Alarm Service Technician

Brinks Home • Tulsa, OK

7d

About The Position

Brinks Home is seeking an Alarm Service Technician to install, service, and inspect low-voltage electronic security equipment at customer sites. This hands-on role involves traveling to customer homes, diagnosing and repairing system issues, testing equipment and signal operation, and helping customers understand and use their systems. The technician is expected to provide attentive customer service, maintain safe work practices, and leave each job site clean and organized.

Requirements

• High school diploma or GED.
• Valid driver's license and good driving record.
• Excellent customer service skills.
• Working knowledge of alarm system operation.
• Comfortable climbing ladders and working at heights.
• Comfortable working in tight spaces, including crawlspaces, attics, and basements.
• Low-voltage license or alarm installation certification.
• NICET I.
• Experience with alarm panels such as 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
• Ability to troubleshoot technical problems.

Responsibilities

• Install, service, and inspect low-voltage electronic security equipment at customer sites.
• Troubleshoot technical problems and diagnose system failures to identify needed repairs.
• Replace assigned system components, including panels, peripheral devices, and audible or visual alarms.
• Travel to customer homes to perform service.
• Educate customers about their systems and provide system demonstrations.
• Conduct a walkthrough and site evaluation with customers, reviewing the work order and confirming the system meets their needs and expectations.
• Install and test equipment to confirm proper functionality and verify the signal needed to establish service.
• Identify opportunities to improve system use and functionality and recommend them to customers.
• Follow safety practices to prevent injury and property damage.
• Maintain a clean, organized work area and job site, supporting customer satisfaction.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match.
• Paid time off and paid holidays.
• HSA/FSA.
• Life and AD&D insurance.
• Disability coverage.
• Maternity/parental leave.
• Mental and physical health benefits.
• Employee resource groups.
• Volunteer hours.
• Discounted equipment and monitoring.
• Employee referral program.
• Continuing education.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED