Alarm Service Technician

Brinks Home•Orlando, FL

11d

About The Position

Brinks Home is seeking a hands-on Alarm Service Technician to install, service, and inspect low-voltage electronic security equipment at customer sites throughout the workday. The technician helps build and maintain customer relationships by diagnosing system issues, replacing components, testing equipment, verifying signals, and educating customers about their systems. The role emphasizes customer focus, safety, accountability, and maintaining a clean, organized work area.

Requirements

High school diploma or GED.
Good driving record and valid driver’s license.
Excellent customer service skills.
Working knowledge of how an alarm system operates.
Ability and willingness to climb ladders and work at heights.
Ability and willingness to work in tight spaces such as crawlspaces, attics, and basements.
Low-voltage license or alarm installation certification.
NICET I.

Responsibilities

Work with alarm panels such as 2GIG, Qolsys, Ademco, GE, DSC, and DMP.
Troubleshoot technical problems and diagnose system failures to identify needed equipment or repairs.
Replace assigned system components, including panels, peripheral devices, and audible or visual alarms.
Drive to customer homes to perform service.
Educate and train customers, including demonstrating system operation.
Conduct a walkthrough and site evaluation with the customer, reviewing the work order to ensure the system meets their needs and expectations.
Install and test equipment to ensure proper functionality and verify signals required to establish service.
Identify opportunities to improve customers’ system use and functionality and make recommendations.
Follow safety practices to prevent injury and property damage.
Maintain a clean and organized workspace or job site and ensure customer satisfaction.