Alarm Service Technician

Brinks Home • Orlando, FL

10d

About The Position

Brinks Home is seeking an Alarm Service Technician to install, service, and inspect low-voltage electronic security equipment at customer sites. This hands-on role involves traveling to customer homes, troubleshooting and repairing alarm systems, and building customer relationships. The technician also educates customers about their systems, verifies that equipment is functioning and communicating properly, and recommends ways to improve system use and functionality.

Requirements

• High school diploma or GED.
• Good driving record and valid driver’s license.
• Excellent customer service skills.
• Working knowledge of alarm system operation.
• Willingness to climb ladders and work at heights.
• Willingness to work in confined areas such as crawlspaces, attics, and basements.
• Low-voltage license or alarm installation certification (NICET I).
• Experience with alarm panels such as 2GIG, Qolsys, Ademco, GE, DSC, DMP, or others.
• Ability to troubleshoot technical problems.
• Ability to occasionally lift, carry, push, or pull up to 30 pounds; climb and balance; and frequently stop, kneel, crouch, or crawl.

Responsibilities

• Install, service, and inspect low-voltage electronic security equipment at customer sites.
• Troubleshoot technical problems and diagnose system failures to identify necessary repairs.
• Replace assigned system components, including panels, peripheral devices, and audible or visual alarms.
• Travel by vehicle to customer homes to perform service.
• Educate and train customers, including demonstrating system operation.
• Conduct a walkthrough and site evaluation with customers, reviewing the work order to confirm that the system meets their needs and expectations.
• Install and test equipment to verify proper operation and signal transmission required to establish service.
• Identify opportunities to improve customers’ system use and functionality and provide recommendations.
• Follow safety practices to prevent injuries and property damage.
• Maintain a clean and organized workspace or job site and support customer satisfaction.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match.
• Paid time off and paid holidays.
• HSA/FSA.
• Life and AD&D insurance.
• Disability coverage.
• Maternity/parental leave.
• Mental and physical health benefits.
• Employee resource groups.
• Volunteer hours.
• Discounted equipment and monitoring.
• Employee referral program.
• Continuing education.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED