Alarm Service Technician

Brinks Home•San Diego, CA

1d•$45,000 - $60,000

About The Position

Brinks Home is seeking an Alarm Service Technician to install, service, inspect, and maintain low-voltage electronic security equipment at customer sites. This hands-on position involves traveling to customers’ homes during the workday, troubleshooting equipment, and building customer relationships through service, system demonstrations, and education. The role offers an annual salary of $45,000–$60,000, based on experience.

Requirements

High school diploma or GED.
Valid driver’s license and good driving record.
Excellent customer service skills.
Working knowledge of alarm system operation.
Comfortable climbing ladders and working at heights.
Comfortable working in tight spaces, including crawlspaces, attics, and basements.
Low-voltage license or alarm installation certification.
NICET I.
Experience with alarm panels such as 2GIG, Qolsys, Ademco, GE, DSC, DMP, or similar systems.
Ability to troubleshoot technical problems.

Responsibilities

Travel to customer homes to perform service and work on security systems.
Install, service, inspect, and test low-voltage electronic security equipment, verifying proper operation and signal transmission.
Troubleshoot technical problems and diagnose system failures to identify necessary repairs.
Replace assigned system components, including panels, peripheral devices, and audible or visual alarms.
Conduct a walkthrough and site evaluation with customers to review the work order and confirm the system meets their needs and expectations.
Demonstrate the system and provide customer education and training.
Identify opportunities to improve customers’ use of their systems and recommend improvements.
Follow safety practices to prevent injury and property damage.
Keep the workspace and job site clean and organized, supporting customer satisfaction.