Alarm Service Technician

Brinks Home•Tulsa, OK

About The Position

The Alarm Service Technician is a hands-on role involving visits to customer sites throughout the workday to install, service, and inspect low-voltage electronic security equipment. The technician helps build and maintain customer relationships by troubleshooting systems, verifying equipment operation, educating customers, and ensuring installed systems meet their needs and expectations.

Requirements

High school diploma or GED.
Valid driver’s license and good driving record.
Excellent customer service skills.
Working knowledge of how an alarm system operates.
Comfort with climbing ladders and working at heights.
Comfort working in tight spaces such as crawlspaces, attics, and basements.
Low-voltage license or alarm installation certification (NICET I).
Ability to perform occasional lifting, carrying, pushing, and pulling of up to 30 pounds, as well as climbing, balancing, kneeling, crouching, and crawling.

Responsibilities

Install, service, and inspect low-voltage electronic security equipment at customer sites.
Troubleshoot technical problems and diagnose system failures to identify necessary repairs.
Replace assigned system components, including panels, peripheral devices, and audible or visual alarms.
Drive to customers’ homes to perform service.
Educate customers about their systems and provide system demonstrations.
Conduct a walkthrough and site evaluation with customers, reviewing the work order and confirming the system meets their needs and expectations.
Install and test equipment to verify proper functionality and signal transmission required to establish service.
Identify opportunities to improve customers’ system use and functionality and provide recommendations.
Follow safety practices to prevent injury and property damage.
Maintain a clean and organized workspace or job site and ensure customer satisfaction after each interaction.