Alarm Service Technician

Bay Alarm Company • Stockton, CA

6d

About The Position

The Alarm Service Technician provides repair and maintenance service for alarm systems. The technician establishes positive contact with customers, investigates alarm malfunctions, explains service performed, completes work promptly and to company standards, and processes required documentation. The role also includes other assigned duties and providing on-call service as needed.

Work is performed at customer sites and may involve outdoor locations, attics, crawl spaces, construction zones, and varying weather conditions. Daily travel between job sites is often required. Work hours may vary and can include early mornings, evenings, weekends, or on-call shifts based on service demand. Bay Alarm describes a day-shift schedule, Monday through Friday, with some on-call work and weekends potentially required.

Requirements

• 1–2 years of alarm installation or service experience.
• High school diploma or equivalent.
• Basic knowledge of construction and electrical wiring.
• Basic knowledge of electronic theory.
• Demonstrated competence or aptitude in using hand tools.
• Good verbal and written communication skills.
• Good interpersonal skills.
• Valid driver's license and a clean driving record.
• Ability to pass the pre-employment screening process.
• Ability to meet physical demands including frequent driving, standing, walking, bending, kneeling, climbing, balancing, stooping, crawling or crouching, and reaching.
• Ability to frequently lift or move up to 50 pounds and occasionally lift up to 100 pounds with assistance.
• Manual dexterity to handle tools, wiring, small parts, and installation components.
• Ability to work in confined spaces, on ladders, rooftops, or other elevated areas.
• Ability to use equipment ladders, boom lifts, and scissor lifts while following weight restriction standards.
• Visual and auditory acuity to diagnose issues and ensure proper installation or repair.
• Ability to tolerate repetitive tasks and prolonged physical activity in varying conditions.
• Ability to comply with customer-required conditions and applicable government or regulatory requirements for work on customer premises.
• Ability to adapt regularly to changing job environments, equipment, and technical requirements.

Nice To Haves

• Completion of the company installation class.

Responsibilities

• Establish positive contact with customers.
• Investigate the cause of alarm malfunctions.
• Explain service to customers.
• Service systems in a timely manner and according to company standards.
• Process necessary documentation.
• Perform other miscellaneous responsibilities and duties as assigned.
• Provide on-call service as needed.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Long-term disability.
• Vacation, sick time, holidays, and Bay Alarm Days.
• Employee referral bonus program.
• Flexible spending account.
• Employee assistance program.
• Education reimbursement.
• Family scholarship programs.
• Employee resource groups.
• Community service programs.
• Paid training and NICET certifications.
• Alarm system purchase plan and employee discounts.
• Take-home company vehicle with gas card or mileage reimbursement.
• Uniform, tools, and cell phone provided.
• Overtime opportunities.
• Clearly defined career path and promotional opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED