Alarm Service Technician

Bay Alarm Company • South San Francisco, CA

24d

About The Position

The Alarm Service Technician provides repair, replacement, installation, inspection, and maintenance services for alarm systems. The role includes diagnosing malfunctions, explaining service to customers, completing work and documentation to company standards, and providing field direction and training to Level I Service Technicians. On-call service may be required.

Work takes place at customer sites, including outdoors, attics, crawl spaces, and construction zones, in varying weather and job conditions. Daily travel between sites is often required. The schedule is described as a Monday-to-Friday day shift, with overtime opportunities and possible early mornings, evenings, weekends, and on-call shifts depending on service demand.

Requirements

• Level III: 3–5 years of alarm installation or service experience preferred.
• Ability to program, test, inspect, and install major company products, including FBI, DMP, ADEMCO, CCTV, and RADIONICS systems.
• Basic knowledge of construction and electrical wiring.
• Demonstrated aptitude or ability to use hand tools.
• Good written, verbal, and interpersonal skills.
• Valid driver's license and clean driving record.
• Ability to pass a pre-employment screening process.
• Ability to meet the physical demands of the role, including frequent movement and lifting, work in confined or elevated spaces, and use of ladders and lifts within weight restrictions.
• Ability to travel between job sites and work in varied environments and weather conditions.
• Ability to adapt to changing job environments, equipment, and technical requirements.

Nice To Haves

• 3–5 years of alarm installation or service experience (preferred for Level III).

Responsibilities

• Establish positive contact with customers.
• Investigate the cause of alarm malfunctions.
• Explain service to customers.
• Service systems in a timely manner and to company standards.
• Process necessary documentation.
• Provide field direction and training to Level I Service Technicians.
• Provide on-call service as needed.
• Perform other miscellaneous responsibilities and duties as assigned.

Benefits

• Sign-on bonus up to $4,000 DOE.
• Medical, dental, vision, and life insurance.
• Long-term disability.
• 401(k) with company match.
• Vacation, sick time, holidays, and Bay Alarm Days.
• Take-home company vehicle with gas card or mileage reimbursement.
• Uniform, tools, and cell phone provided.
• Paid training and NICET certifications.
• Alarm system purchase plan and employee discounts.
• Employee referral bonus program.
• Flexible spending account.
• Employee assistance program (EAP).
• Education reimbursement.
• Family scholarship programs.
• Employee resource groups.
• Community service programs.
• Overtime opportunities.
• Clearly defined career path and promotional opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed