Alarm Service Technician FAL

Allied Fire Protection•San Antonio, TX

About The Position

The Alarm Service Technician installs, services, troubleshoots, and tests fire alarm systems and related equipment in residential, commercial, and industrial buildings. The role provides day-to-day leadership by coordinating schedules, directing and delegating work, and training helpers, apprentices, and other personnel. The technician is responsible for meeting project deadlines and financial and productivity budgets, maintaining vehicle inventory and equipment, and completing required paperwork and certifications. Work must comply with manufacturer requirements, NFPA codes and standards, company procedures, and safety practices while delivering quality work and customer satisfaction. The technician is expected to maintain accurate timesheets and project documentation, manage materials and inventory, keep vehicles, tools, and jobsites clean and organized, and communicate professionally with supervisors, coworkers, customers, other trades, project managers, county officials, and general contractors. The role may require overtime, out-of-town work, or on-call availability as needed.

Requirements

Minimum 3–5 years of work experience.
High school diploma or equivalent.
Knowledge of fire alarm systems and fire alarm installation requirements.
Ability to read fire alarm blueprints, submittals, and operation or product manuals.
Understanding of NFPA codes and standards, including NFPA 72 and applicable codes.
FAL required.
Valid state driver's license and good driving record.
Ability to accurately complete and maintain paperwork.
Ability to maintain vehicle and tools according to company policy.
Ability to take direction from upper management.
Self-motivated, ambitious, communicative, detail-oriented, and organized.
Ability to communicate professionally and positively with other trades, customers, project managers, county officials, general contractors, and others.
Ability to demonstrate teamwork, leadership, and mentoring.
Ability to maintain a clean and safe work environment and comply with company safety practices.

Nice To Haves

Forklift certification.
Scissor lift certification.
FEL-B, FEL-K, or FEL-A.

Responsibilities

Install fire alarm systems in residential, commercial, and industrial buildings.
Service and troubleshoot fire alarm systems and related equipment.
Oversee, direct, and delegate tasks to meet project deadlines, schedules, and goals established by the fire alarm service superintendent.
Ensure project results meet financial and productivity budgets.
Complete and process required paper or electronic documentation accurately and on time.
Ensure equipment, including specialty valves and fire pumps, is installed in compliance with manufacturer requirements.
Conduct or coordinate system testing and ensure required certifications are complete.
Instruct and train helpers, apprentices, and other personnel in service, repair, and system installation processes.
Coordinate daily work schedules and direct the tasks and productivity of assigned employees.
Maintain inventory on the vehicle and manage materials and packing slips.
Maintain and care for equipment, including trucks, lifts, and tools.
Keep jobsites clean, organized, and safe.
Complete required safety documentation, incident and accident reports, training, and timesheets.
Follow company procedures, safety practices, and the safety handbook.
Monitor production efficiency and communicate proactively with the superintendent about budgeted versus actual labor hours.
Support customer satisfaction and respond to customer feedback improvement opportunities.
Maintain quality control to reduce return trips and warranty work.
Communicate professionally and work positively with team members and internal and external customers.
Participate in required team meetings.
Complete projects promptly while maintaining high standards of quality and customer satisfaction.
Perform other assigned duties.
Work overtime, out of town, or on-call as needed.