Alarm Service Technician I

Brinks Home•Silver Springs, MD

21d

About The Position

Brinks Home is seeking a hands-on Alarm Service Technician to install, service, and inspect low-voltage electronic security equipment at customer sites throughout the workday. The role involves troubleshooting and repairing alarm systems, verifying system operation and signal transmission, and building customer relationships through education, demonstrations, and recommendations. Technicians are expected to maintain safe work practices and leave each job site clean and organized.

Requirements

High school diploma or GED.
Valid driver’s license and good driving record.
Excellent customer service skills.
Working knowledge of how an alarm system operates.
Comfort with climbing ladders and working at heights.
Comfort working in tight spaces, including crawlspaces, attics, and basements.
Low-voltage license or alarm installation certification (NICET I).
Ability to occasionally lift, carry, push, or pull up to 30 pounds, and to climb, balance, stop, kneel, crouch, or crawl as needed.

Responsibilities

Install, service, and inspect low-voltage electronic security equipment at customer sites.
Troubleshoot technical problems and diagnose system failures to identify necessary repairs.
Replace assigned system components, including panels, peripheral devices, and audible or visual alarms.
Drive to customers’ homes to perform service.
Educate and train customers, including demonstrating system operation.
Conduct a walkthrough and site evaluation with customers, reviewing the work order and confirming the system meets their needs and expectations.
Install and test equipment to ensure proper functionality and verify signals needed to establish service.
Identify opportunities to improve customers’ use of their systems and recommend improvements.
Maintain safety practices to prevent injury and property damage.
Keep the workspace and job site clean and organized.