Alarm Service Technician I

Brinks Home • Laurel, MD

21d

About The Position

Brinks Home is seeking a hands-on Alarm Service Technician to install, service, and inspect low-voltage electronic security equipment at customer sites. The technician visits customer homes throughout the workday, troubleshoots systems, replaces components, verifies equipment operation and signal transmission, and helps customers understand and use their systems. The role also includes evaluating customer sites and work orders, recommending ways to improve system functionality, and maintaining safe, clean, and organized work areas.

Requirements

• High school diploma or GED.
• Valid driver’s license and good driving record.
• Excellent customer service skills.
• Working knowledge of alarm system operation.
• Willingness to climb ladders and work at heights.
• Willingness to work in confined areas such as crawlspaces, attics, and basements.
• Low-voltage license or alarm installation certification, such as NICET I.
• Experience with alarm panels such as 2GIG, Qolsys, Ademco, GE, DSC, and DMP.
• Ability to troubleshoot technical problems.
• Ability to occasionally lift, carry, push, or pull up to 30 pounds; climb and balance; and frequently stop, kneel, crouch, or crawl.

Responsibilities

• Install, service, and inspect low-voltage electronic security equipment at customer sites.
• Troubleshoot technical problems and diagnose system failures to identify necessary repairs.
• Replace assigned system components, including panels, peripheral devices, and audible or visual alarms.
• Travel to customer homes to perform service work.
• Educate customers about their systems and provide system demonstrations.
• Conduct a walkthrough and site evaluation with customers, reviewing the work order and confirming the system meets their needs and expectations.
• Install and test equipment to verify proper functionality and required signal transmission to establish service.
• Identify and recommend opportunities to improve the use and functionality of customers’ systems.
• Follow safety practices to prevent injuries and property damage.
• Keep the workspace and job site clean and organized, supporting customer satisfaction.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match.
• Paid time off and paid holidays.
• HSA/FSA.
• Life and AD&D insurance.
• Disability coverage.
• Maternity/parental leave.
• Mental and physical health benefits.
• Employee resource groups.
• Volunteer hours.
• Discounted equipment and monitoring.
• Employee referral program.
• Continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED