Alarm Service Technician I

Brinks Home•Laurel, MD

22d

About The Position

Brinks Home is seeking an Alarm Service Technician to install, service, and inspect low-voltage electronic security equipment at customer sites throughout the workday. This hands-on role involves maintaining customer relationships, diagnosing system issues, replacing components, and ensuring equipment functions properly and meets customer needs. The technician also educates customers about their systems, provides recommendations, and maintains safe, clean, and organized work sites.

Requirements

High school diploma or GED.
Valid driver’s license and good driving record.
Excellent customer service skills.
Working knowledge of how an alarm system operates.
Ability and willingness to climb ladders and work at heights.
Ability and willingness to work in tight spaces such as crawlspaces, attics, and basements.
Low-voltage license or alarm installation certification.
NICET I.
Experience with alarm panels such as 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
Ability to troubleshoot technical problems.

Responsibilities

Drive to customer homes to perform service.
Install, service, and inspect low-voltage electronic security equipment.
Troubleshoot technical problems and diagnose causes of system failures to identify needed repairs.
Replace assigned system components, including panels, peripheral devices, and audible or visual alarms.
Conduct a thorough walkthrough and site evaluation with the customer, reviewing the work order and confirming that the system meets their needs and expectations.
Install and test equipment to confirm proper functionality and required signal verification for service.
Educate and train customers, including demonstrating system operation.
Identify opportunities to improve system use and functionality and provide recommendations.
Maintain safety practices to prevent injury and property damage.
Keep the workspace and job site clean and organized and ensure customer satisfaction after each interaction.