Alarm Service Technician I

Brinks Home•Silver Springs, FL

22d

About The Position

Brinks Home is seeking an Alarm Service Technician to install, service, and inspect low-voltage electronic security equipment at customer sites throughout the workday. This hands-on role involves troubleshooting and repairing security systems, verifying that equipment functions correctly, and helping customers understand and use their systems. The technician builds customer relationships by reviewing the work order and site needs, demonstrating the system, and recommending ways to improve its use and functionality. The role also requires maintaining safe practices and a clean, organized job site.

Requirements

High school diploma or GED.
Valid driver’s license and good driving record.
Excellent customer service skills.
Working knowledge of how an alarm system operates.
Ability and willingness to climb ladders and work at heights.
Ability and willingness to work in tight spaces, including crawlspaces, attics, and basements.
Low-voltage license or alarm installation certification.
NICET I.

Responsibilities

Install, service, and inspect low-voltage electronic security equipment at customer sites.
Troubleshoot technical problems and diagnose system failures to identify needed repairs.
Replace system components as assigned, including panels, peripheral devices, and audible or visual alarms.
Drive to customer homes to perform service.
Educate and train customers, including demonstrating system operation.
Conduct a walkthrough and site evaluation with customers, review the work order, and confirm the system meets their needs and expectations.
Install and test equipment to ensure proper functionality and verify signals required to establish service.
Identify and recommend opportunities to improve the use and functionality of customers’ systems.
Follow safety practices to prevent injury and property damage.
Maintain a clean and organized workspace or job site and support customer satisfaction.