Central Station Alarm Dispatcher

Emergency 24•Silver Spring, MD

5d•Onsite

About The Position

Emergency 24 is hiring Telephone Operators to join our professional alarm monitoring team. This is a fast-paced, customer-focused call center role with paid training, competitive pay, and growth opportunities. Emergency24, Inc. is a nationally recognized alarm monitoring company with decades of experience providing reliable, 24/7 monitoring services to customers across the country. We are known for our stability, long-standing client relationships, and commitment to high-quality service. Emergency24 offers a supportive work environment, strong team culture, and competitive pay and benefits for employees looking for long-term career opportunities.

Requirements

Strong customer service skills and a professional phone presence.
Clear speaking voice with proper grammar.
Effective listening and communication skills.
Attention to detail and ability to work under pressure.
Courteous, reliable, and coachable.
Basic computer skills.
High school diploma required.
Security background check and integrity testing required.
Ability to sit for extended periods of time while working at a computer workstation.
Ability to speak clearly and listen attentively for prolonged periods of time.
Ability to view computer screens and read information accurately, including small text.
Ability to use a keyboard, mouse, and telephone simultaneously.
Ability to input data accurately while speaking with callers.
Ability to remain alert, focused, and attentive in a fast-paced, 24/7 monitoring environment.
Ability to respond quickly and calmly to high-priority emergencies.
Ability to multitask and switch between systems and calls efficiently.
Ability to maintain concentration during repetitive tasks.
Ability to work scheduled shifts, weekends, and holidays as required.

Responsibilities

Respond to alarm activations by calling the premises to verify alarm activity.
Handle continuous incoming and outgoing calls from customers, alarm technicians, and business owners.
Answer questions, review alarm history, and dispatch alarms to police and fire departments nationwide while striving for one-call resolution.
Answer incoming calls and place outgoing calls.
Verify alarm activations with customers.
Dispatch alarms to emergency services.
Communicate clearly and professionally in high-pressure situations.
Access and document alarm activity using computer systems.
Adhere to assigned schedules and quality standards.