Central Station Operator

Vector Security and Vector Security Networks Career • Remote/Work from home, PA

4d • Remote

About The Position

As a Central Station Operator, respond to incoming alarm events involving life safety, property, and environmental signals, as well as phone calls, following account instructions and/or Company Standard Operating Guidelines. Provide exceptional customer service and ensure accurate, efficient responses and documentation. This is an entry-level role. The position is remote in the United States and requires working from home without distraction using equipment provided by Vector.

Requirements

• High school diploma or equivalent.
• Ability to read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules.
• Ability to accurately understand, spell, and type words and numbers.
• Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s.
• Ability to follow written, oral, diagram, map, resolution-code, or schedule instructions using common-sense judgment, and to handle problems involving several concrete variables in standardized situations.
• Active and empathetic listening skills, including the ability to calm others and elicit necessary information during stressful situations.
• Ability to efficiently and accurately enter account data using a keyboard.
• Ability to manage multiple tasks with attention to detail and meet internal and external customer deadlines.
• Ability to obtain and maintain state licenses as needed to access customer accounts.
• Ability to work from home without distraction using Vector-provided equipment.

Nice To Haves

• Customer service experience.

Responsibilities

• Receive alarm calls involving life safety, property, and environmental events.
• Answer incoming calls in a timely manner.
• Document actions in operating software.
• Request responses from public safety agencies.
• Make outbound calls to account contact lists.
• Complete assigned shift duties.

Benefits

• Competitive compensation
• Medical, dental, and vision coverage
• HSA/FSA programs
• Company-paid life and AD&D insurance
• Company-paid short- and long-term disability
• Voluntary benefit products
• 401(k) retirement savings plan after 60 days
• Seven company holidays and two floating holidays
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED