Station Operator

Hitachi•Honolulu, HI

2d•Onsite

About The Position

Hitachi Rail is seeking an enthusiastic, self-motivated Station Operator for its Honolulu Rail Project. The position is based onsite in Pearl City, Hawaii, and works under general supervision. The Station Operator provides frontline customer service and travel information, assists customers with ticket equipment, monitors station facilities, reports station conditions and unusual occurrences, and supports customer direction and emergency response. Training attendance is required every weekday, Monday through Friday. The role includes rotating shifts, including nights, Saturdays, Sundays, and holidays.

Requirements

Excellent customer service skills.
At least two years of customer service experience, or equivalent education and work experience.
Ability to use computers and tablets.
Ability to distinguish colors.
High school diploma or equivalent.

Nice To Haves

Three or more years of customer service experience.
Second-language skills.
College education is preferred.

Responsibilities

Provide frontline customer service, listen to customers’ questions, concerns, and complaints, and offer solutions.
Provide accurate and helpful travel and transit system information.
Assist customers with the use of ticket equipment.
Explain options and policies to customers.
Monitor the proper operation of elevators and escalators.
Observe and report station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences.
Direct customers during busy peak times.
Assist with emergency station and train evacuations.
Request police or medical assistance as needed and perform related work.