Central Station Operator

Pavion•Syosset, NY

11h

About The Position

Pavion is seeking a Central Station Operator to join its fire business unit. The operator monitors and responds to fire and burglar alarm signals, dispatches emergency alarms, coordinates with police and fire departments, and communicates with customers about alarm conditions. The role also includes placing alarms in or out of test mode while technicians service them, monitoring various alarm signals including surveillance video, entering data, managing priorities, and contacting a supervisor about irregularities or when further instructions are needed. Weekend and holiday work is required, including both Saturdays and Sundays.

Requirements

High school diploma or GED.
Customer service experience.
Ability to handle multiple phone lines and a high volume of incoming calls.
Ability to work weekends and holidays, including both Saturdays and Sundays.

Nice To Haves

Experience as a central station operator.
Ability to use judgment and decision-making skills to evaluate situations.
Ability to work under stressful situations.
Ability to actively listen and communicate effectively through clear speech and hearing.

Responsibilities

Answer burglar and fire alarm signals received via computer.
Effectively dispatch emergency alarms.
Coordinate activities with police and fire departments during alarms.
Place alarms in and out of test mode while technicians are servicing alarms.
Notify customers of alarm, trouble, and supervisory signals on subscribers’ premises.
Monitor all types of alarm signals, including surveillance videos.
Perform data entry.
Communicate effectively with customers.
Multitask and manage priorities.
Contact a supervisor by telephone to report irregularities and obtain further instructions.