Central Station Operator
About The Position
Pavion is seeking a Central Station Operator for its fire business unit. The role involves receiving and responding to burglar and fire alarm signals, dispatching emergency alarms, coordinating with emergency services, and communicating alarm-related information to customers. The operator also monitors different types of signals, including surveillance video, enters data, manages competing priorities, and contacts a supervisor when irregularities arise or further instructions are needed. The position requires working Saturdays and Sundays and may include other weekend and holiday work.
Requirements
- High school diploma or GED.
- Customer service experience.
- Ability to handle multiple phone lines and a high volume of incoming calls.
- Ability to work weekends and holidays, including both Saturdays and Sundays.
Nice To Haves
- Experience as a central station operator.
- Ability to use judgment and decision-making skills to evaluate situations.
- Ability to work under stressful situations.
- Ability to actively listen and communicate effectively through clear speech and hearing.
Responsibilities
- Answer burglar and fire alarm signals received via computer.
- Effectively dispatch emergency alarms.
- Coordinate activities with police and fire departments during alarms.
- Place alarms in and out of test mode while technicians are servicing alarms.
- Notify customers of alarm, trouble, and supervisory signals on subscribers’ premises.
- Monitor all types of alarm signals, including surveillance videos.
- Perform data entry.
- Communicate effectively with customers.
- Multitask and manage priorities.
- Contact a supervisor by telephone to report irregularities and obtain further instructions.
Benefits
- Comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
