Central Station Operator Dispatcher

Pye-Barker Fire & Safety • Mason, OH

12d

About The Position

The Central Station Operator Dispatcher supports customers and company branches by phone, email, online chat, or in person. The role handles product and service inquiries, appointment scheduling and verification, order entry, customer account records, and customer complaints or conflicts. The operator takes ownership of customer issues and works toward complete resolution, escalating matters to an assigned specialist or other appropriate staff when needed. The role requires professional interaction with police, EMTs, and other emergency personnel and handling 50 to 150 calls per shift. The schedule is a four-day work week from 7 p.m. to 7 a.m. The position pays $20 per hour, with weekly pay.

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Excellent communication skills, including active listening.
• Service-oriented approach and ability to resolve customer grievances.
• Proficient computer skills and ability to learn new software.
• Ability to work a four-day work week from 7 p.m. to 7 a.m.

Responsibilities

• Handle 50 to 150 calls per shift.
• Interact professionally with police, EMTs, and other emergency personnel.
• Provide product and service support and information by telephone, email, online chat, or in person.
• Collect and enter orders for new or additional products or services.
• Handle customer questions and complaints, and refer issues beyond the representative’s knowledge to an assigned specialist or appropriate staff.
• Take appropriate action to resolve customer problems and concerns.
• Maintain customer accounts and records of interactions, including inquiry, complaint, and comment details.
• Perform other duties assigned by management.
• Adhere to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life insurance.
• Company-paid short-term disability.
• 401(k) with employer match.
• Paid vacation and company holidays.
• Training and career development.
• Company vehicle, if applicable to the job.
• Immediate qualification for the ALL In Ownership Plan for eligible full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED