Central Station Alarm Dispatcher

Emergency 24•Des Plaines, IL

11h

About The Position

Emergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. Central Station Alarm Dispatchers are the first point of contact during emergency and non-emergency alarm events. They respond to alarm activations, communicate with customers and emergency responders, and ensure accurate and timely dispatch of police, fire, or medical services. This fast-paced, detail-oriented, safety-sensitive role requires professionalism, calm communication, sound judgment, and continuous attention. The position supports a 24-hour emergency monitoring center, where errors or delays may affect emergency response and the safety of customers, coworkers, and the public. Operators monitor alarm and video systems using company software, handle a high volume of calls, document activity in real time, and coordinate responses with public safety agencies and other emergency services. Paid, in-depth training is provided. Training lasts approximately six to eight weeks, is full-time, and runs Monday through Friday from 8 a.m. to 5 p.m. The role itself is full-time, 40 hours per week, with shifts that may include overnight hours, weekends, and holidays. The company offers a stable work environment, a strong team culture, and long-term career opportunities.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Strong customer service skills and professional phone presence.
Clear speaking voice, good grammar, and strong listening skills.
Ability to remain calm, focused, and composed under pressure.
Detail-oriented, with a high level of accuracy.
Reliable and punctual, with the ability to follow structured procedures and assigned schedules.
Ability to learn, follow instructions, and accept coaching and feedback.
Ability to work assigned shifts, including nights, weekends, and holidays.
Must pass required background checks and integrity testing and agree to confidentiality requirements.
Ability to sit or stand for extended periods while working at a computer workstation.
Ability to speak, listen, and communicate effectively for prolonged periods.
Ability to read, interpret, and process information across multiple computer screens, including small text, maps, addresses, and alarm signals.
Ability to operate multiple computer applications, monitors, a keyboard, mouse, telephone, headset, and other communication equipment simultaneously.
Ability to input and document information accurately in real time while communicating with callers.
Ability to maintain concentration, alertness, situational awareness, judgment, and attention to detail throughout the shift.
Ability to multitask, prioritize, and respond quickly and accurately to urgent, rapidly evolving, or life-safety events.
Ability to maintain regular and reliable attendance, arrive on time, and remain at the assigned workstation throughout scheduled shifts.

Nice To Haves

Previous call center, customer service, or dispatch experience is highly preferred.

Responsibilities

Respond to alarm activations and follow established procedures to verify events.
Handle a high volume of inbound and outbound phone calls.
Dispatch alarms to police, fire, or emergency services nationwide.
Communicate clearly and professionally during high-pressure situations.
Answer customer questions about alarm activity and account history.
Monitor alarm and video systems using company software.
Accurately document calls and alarm activity in real time.
Adhere to assigned schedules, performance standards, and quality guidelines.
Receive, evaluate, and process emergency alarm signals and coordinate responses with public safety agencies and emergency services.