Central Station Alarm Dispatcher

EMERGENCY 24 INC•Des Plaines, IL

2d•$18 - $18•Onsite

About The Position

Central Station Alarm Dispatchers serve as the first point of contact during emergency and non-emergency alarm events. They respond to alarm activations, communicate with customers and emergency responders, and ensure accurate, timely dispatch of police, fire, or medical services. This is a fast-paced, detail-oriented, safety-sensitive position in a 24-hour emergency monitoring center where professionalism, calm communication, sustained attention, sound judgment, and rapid decision-making are essential. The position supports emergency responses involving public safety agencies, schools, commercial facilities, and residential customers. Full-time schedules are 40 hours per week and may include overnight hours, weekends, and holidays. Paid training is provided.

Requirements

High school diploma or GED.
At least 18 years of age.
Strong customer service skills and professional phone presence.
Clear speaking voice, good grammar, and strong listening skills.
Calm, focused, and composed approach under pressure.
Attention to detail and a high level of accuracy.
Reliability, punctuality, and ability to follow structured procedures.
Ability to learn, follow instructions, and accept coaching and feedback.
Ability to work assigned shifts, including nights, weekends, and holidays.
Ability to pass required background checks and integrity testing and sign confidentiality agreements.
Ability to sit or stand for extended periods at a computer workstation.
Ability to speak, listen, and communicate effectively for prolonged periods.
Ability to read, interpret, and process information displayed on multiple computer screens.
Ability to operate multiple computer applications, monitors, keyboard, mouse, telephone, headset, and other communication equipment while maintaining speed and accuracy.
Ability to input and document information accurately in real time while communicating with callers.
Ability to maintain sustained concentration, alertness, situational awareness, sound judgment, and attention to detail throughout a shift.
Ability to multitask, prioritize, and respond quickly, calmly, and accurately to urgent or life-safety events.
Ability to maintain regular and reliable attendance, report to work on time, and remain at the assigned workstation throughout scheduled shifts.

Nice To Haves

Previous call center, customer service, or dispatch experience is highly preferred.

Responsibilities

Respond to alarm activations and follow established procedures to verify events.
Handle a high volume of inbound and outbound phone calls.
Dispatch alarms to police, fire, or emergency services nationwide.
Communicate clearly and professionally during high-pressure situations.
Answer customer questions regarding alarm activity and account history.
Monitor alarm and video systems using company software.
Accurately document all calls and alarm activity.
Adhere to assigned schedules, performance standards, and quality guidelines.
Receive, evaluate, and process emergency alarm signals and coordinate responses.