AISR NOC Technician III

Leidos•Sunset, UT

26d•$48,100 - $86,950•Onsite

About The Position

The AISR NOC Technician III supports the Defense Information Systems Agency (DISA), which provides GIG/Defense Information System Network (DISN) services to the Department of Defense and national security organizations. The position supports DISA-provided capabilities and services in the 24x7 DISA Global Operations Center and is part of the Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell at Hill AFB, Utah. The technician monitors network events and failures around the clock, creates and maintains Remedy tickets, analyzes and correlates alarms, isolates faults, coordinates corrections, and restores network services. The role provides Tier 1/Tier 2 sustainment, customer and leadership situational awareness, incident escalation and status reporting, and coordination with other service providers to meet applicable SLAs. It also includes documenting circuit reroutes in the CMDB, supporting operational procedures and training, and advising peers and customers on complex technical issues. The position works directly with the Shift Lead and O&M leadership for guidance.

Requirements

Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance.
Possess a DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) by the start date.
High school education and 2–4 years of experience.
Ability to work in a 24/7 operation.
Experience with one or more of alarm surveillance, fault management, LAN maintenance, or performance management.
Expertise in three or more of routers, switches, crypto devices, routing, DSN/DRSN, video services, Cisco, Juniper, MSPP, DWDM, or optical switching.
General understanding of network topologies, including transport and IP.

Responsibilities

Create and update tickets using Remedy.
Monitor network events and element management failures in real time, 24x7x365, across multiple monitoring tools.
Analyze alarms, filter and correlate fault information, identify impacts and root causes, and coordinate correction of faults across the infrastructure.
Notify appropriate points of contact about incidents involving essential or heightened-awareness networks, circuits, or locations.
Support fault isolation by diagnosing and troubleshooting according to procedures; identify failed systems, hardware, software, circuits, or facilities; and perform testing, troubleshooting, localization, logging, and assignment.
Provide global situational awareness support to customers.
Correct or replace faulty network elements, coordinating with other service providers as necessary.
Verify service restoration after customer-initiated tickets are resolved.
Restore networks and services to full operation and coordinate service restoration to meet DISN and customer-negotiated SLAs.
Identify failures and their causes and impacts; reroute and normalize services and circuits affected by outages, degradation, or Authorized Service Interruptions.
Reroute routine circuits within 24 hours of notification and document reroutes in the configuration management database (CMDB).
Provide outage updates from technicians and/or government incident tickets until resolution or a documented path to resolution is identified.
Provide 24/7/365 sustainment support for outages and service degradation, including Tier 1/Tier 2 support.
Provide timely situational awareness to leadership and impacted communities using approved communication methods.
Work directly with the Shift Lead and O&M leadership for guidance.
Escalate faults, coordinate with customers, communicate, update ticket systems, and report status according to Tier I and Tier II procedures.
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
Demonstrate knowledge of O&M training, standard operating procedures, and tools; evaluate them and provide feedback.
Assist in training Network Controllers within O&M.
Communicate effectively with the O&M team and customers, and provide technical advice to peers and customers to help resolve complex issues.
Demonstrate proficiency in several DISN functions and technologies, including routers, switches, crypto devices, routing, DSN/DRSN, video services, Cisco, Juniper, MSPP, DWDM, and optical switching.