NOC Tech III
About The Position
As part of Sinch Voice’s Network Operations team, the NOC Tech III provides 24x7 monitoring of network components using network monitoring systems and direct access to switches, DACS routers, and other network elements. The technician responds to alarm conditions and works with customers, carriers, providers, vendors, and internal teams to support accurate and timely resolution of customer and network issues. This is a remote opportunity, but candidates must reside near one of the company’s hub locations for occasional collaboration: Atlanta, Georgia; Chicago, Illinois; Denver, Colorado; or San Antonio, Texas. Some travel may be required for training, meetings, and service coverage. The role includes rotating on-call responsibilities and availability for overtime when requested. Sinch describes its values as “Dream Big,” “Win Together,” “Keep it simple,” and “Make it Happen.” The company provides communication services across messaging, voice, and email to more than 150,000 businesses.
Requirements
- Strong PC, UNIX operating system, and application skills, with fundamental knowledge of basic networking principles.
- Strong problem-solving and analytical skills.
- Knowledge of domestic and international long-distance voice.
- High level of initiative and resourcefulness.
- Excellent written and verbal communication skills.
- Proven documentation skills and consistent accuracy of details.
- Superior customer service skills.
- Self-starter with a high energy level.
- High level of adaptability and flexibility.
- Well-developed sense of urgency and follow-through.
- Must reside near Atlanta, GA; Chicago, IL; Denver, CO; or San Antonio, TX for occasional collaboration.
Nice To Haves
- Associate’s or bachelor’s degree in Electrical Engineering or a related field is preferred.
Responsibilities
- Follow standard operating procedures to perform routine network changes, migrations, and maintenance in network elements upon request.
- Identify, troubleshoot, and resolve network-related issues using monitoring tools, reference materials, and guidance from team members.
- Open trouble tickets, follow up on network and customer issues according to Sinch Voice procedures, and complete applicable paperwork promptly.
- Share knowledge and work constructively with peers, other departments, carriers, and customers to identify operational issues and provide corrective actions in a geographically dispersed team environment.
- Participate in rotating on-call responsibilities with other technicians.
- Be available for overtime work assignments when requested.
- Perform other tasks and responsibilities assigned or deemed necessary by management.
- Travel as required for training, meetings, and service coverage issues.
- Monitor network components and respond to alarm conditions, engaging relevant parties to facilitate timely resolution of customer or network issues.
Benefits
- Comprehensive medical, dental, and vision plans, plus supplemental plans and telehealth access.
- Free virtual counseling resources through the global Employee Assistance Program.
- Roth and pre-tax 401(k) options with an employer match.
- Paid time off program.
- Paid parental leave and family planning support.
- Flexible remote work offerings.
- Paid time off to support a volunteer program of choice.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
