NOC Tech III - 3rd Shift

Sinch • Chicago, IL

3d • $27 - $31 • Remote

About The Position

As part of Sinch Voice’s Network Operations team, the NOC Tech III provides 24x7 monitoring of network components using network monitoring systems and direct access to switches, DACS routers, and other network elements. The technician responds to alarm conditions and works with customers, carriers, providers, vendors, and internal teams to resolve customer and network issues accurately and promptly. This is a remote, third-shift position scheduled Tuesday through Saturday from 11:00 p.m. to 7:30 a.m. Central. Candidates must reside near one of the company’s hubs in Atlanta, Chicago, Denver, or San Antonio for occasional collaboration. The role includes rotating on-call duties, availability for requested overtime, and some travel for training, meetings, and service coverage.

Requirements

• Strong PC, UNIX operating system, and application skills, with fundamental knowledge of basic networking principles.
• Strong problem-solving and analytical skills.
• Knowledge or experience with domestic and international long-distance voice.
• High initiative and resourcefulness.
• Excellent written and verbal communication skills.
• Proven documentation skills and consistent attention to detail.
• Superior customer service skills.
• Self-starter with a high energy level.
• Adaptability and flexibility.
• Well-developed sense of urgency and follow-through.

Nice To Haves

• Associate’s or bachelor’s degree in Electrical Engineering or a related field.

Responsibilities

• Follow standard operating procedures to perform routine network changes, migrations, and maintenance in network elements upon request.
• Identify, troubleshoot, and resolve network issues using monitoring tools, reference materials, and guidance from team members.
• Open trouble tickets, follow up on network and customer issues according to Sinch Voice procedures, and complete applicable paperwork promptly.
• Share knowledge and work positively with peers, other departments, carriers, and customers to identify operational issues and provide corrective actions in a geographically dispersed team environment.
• Participate in rotating on-call responsibilities with other technicians.
• Be available for overtime assignments when requested.
• Travel as needed for training, meetings, and service coverage issues.
• Perform other tasks and responsibilities assigned or deemed necessary by management.

Benefits

• Comprehensive medical, dental, and vision plans.
• Supplemental plans and access to telehealth.
• Free virtual counseling resources through the global Employee Assistance Program.
• Roth and pre-tax 401(k) options with an employer match.
• Generous paid time off.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed