Aisles Online Pickup Clerk

Hy-Vee, Inc. • Cedar Rapids, IA

5d • Onsite

About The Position

The Aisles Online Pickup Clerk helps make grocery shopping convenient by accurately gathering online orders, storing them at the proper temperatures, and loading them into customers’ vehicles. The role provides a fast, friendly pickup experience and requires attention to detail, customer service, and the ability to stay active and work independently.

The position involves selecting, scanning, and bagging items from all temperature zones; managing orders through pickup; processing payments; handling customer communications; and following company standards and guidelines. The clerk also assists with other tasks or special projects as needed.

Requirements

• Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
• Clear, professional, friendly, and approachable communication with customers and store personnel.
• Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
• Ability to identify problems and develop practical solutions, including making product substitutions.
• Ability to work independently and complete daily workloads with limited supervision.
• Ability to frequently stand and walk throughout a shift.
• Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

• High school diploma or equivalent.

Responsibilities

• Greet customers warmly and assist them with their needs throughout the store.
• Gather orders and store them at the proper temperature, retrieving them promptly before customer arrival.
• Maintain proper product temperatures throughout the fulfillment process.
• Cart orders to and place them in the holding area for customer pickup.
• Lift, carry, and load groceries into customer vehicles.
• Select, scan, and bag items from all temperature zones as needed.
• Tender customer orders through POS and process credit card payments.
• Substitute products upon customer request or when items are unavailable.
• Answer phones and emails promptly and provide friendly, helpful service.
• Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
• Assist with other tasks or special projects as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED