Aisles Online Pickup Clerk
About The Position
The Aisles Online Pickup Clerk supports Hy-Vee’s online grocery program by accurately gathering customer orders, storing them at the proper temperature, and preparing them for pickup. The clerk retrieves orders before customers arrive, brings them to the pickup area, and loads groceries into customers’ vehicles while providing a fast, friendly service experience. The role involves active work in a retail store, independent task completion, and managing multiple deadlines. Night and weekend shifts are required. Employment is contingent upon successful completion of a pre-employment drug screen.
Requirements
- Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
- Clear, professional, and friendly communication with customers and store personnel.
- Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
- Ability to identify problems and develop practical solutions, including making product substitutions.
- Ability to work independently and complete daily workloads with limited supervision.
- Ability to frequently stand and walk throughout a shift.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
- Night and weekend shifts required.
- Successful completion of a pre-employment drug screen.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Greet customers warmly and assist them with their needs throughout the store.
- Gather customer orders and store them at the proper temperature; retrieve them promptly before customer arrival.
- Maintain proper product temperatures throughout the fulfillment process.
- Cart orders to and place them in the holding area for customer pickup.
- Lift, carry, and load groceries into customer vehicles.
- Select, scan, and bag items from all temperature zones as needed.
- Tender customer orders through the POS system and process credit card payments.
- Substitute products when requested by customers or when items are unavailable.
- Answer customer phone calls and emails promptly and provide helpful service.
- Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks or special projects as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
