Aisles Online Pickup Clerk

Hy-Vee, Inc.•Gretna, NE

7d•Onsite

About The Position

The Aisles Online Pickup Clerk supports Hy-Vee’s online grocery service by gathering orders accurately, storing them at the proper temperature, and preparing them for customer pickup. The role includes retrieving orders before customers arrive, bringing orders to the pickup holding area, and loading groceries into customers’ vehicles while providing a fast, friendly experience. The position involves selecting, scanning, and bagging items from different temperature zones; processing orders and credit card payments through the point-of-sale system; making product substitutions when requested or when items are unavailable; and responding to customer phone calls and emails. Clerks also follow company dress, hygiene, and operating guidelines and assist with other duties or projects as needed. The work is active and deadline-driven, primarily in a retail store setting, and requires managing multiple tasks throughout a shift.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Clear and professional communication with customers and store personnel in a friendly, approachable manner.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet customers warmly and provide assistance throughout the store.
Gather customer orders and store them at the proper temperature.
Retrieve orders promptly before customers arrive and maintain proper product temperatures throughout fulfillment.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Select, scan, and bag items from all temperature zones as needed.
Tender customer orders through the point-of-sale system and process credit card payments.
Substitute products at customers’ request or when items are unavailable.
Answer customer phone calls and emails promptly and provide friendly, helpful service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.