Aisles Online Pickup Clerk

Hy-Vee, Inc.•Marion, IA

6d•Onsite

About The Position

The Aisles Online Pickup Clerk helps make grocery shopping convenient by accurately gathering online orders, storing them at the proper temperature, and loading them into customers’ vehicles for pickup. The role provides friendly customer service and supports a fast, smooth pickup experience. It suits someone who enjoys staying active, can work independently, and takes pride in accuracy. The position is based primarily in a retail store and involves meeting deadlines and managing multiple tasks throughout a shift. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Clear and professional communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Gather orders and store them at the proper temperature, then retrieve them promptly before customers arrive.
Ensure products remain at the proper temperature throughout fulfillment.
Cart orders to the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Select, scan, and bag items from all temperature zones as needed.
Tender customer orders through the point-of-sale system and process credit card payments.
Substitute products at customers’ request or when items are unavailable.
Answer phones and emails promptly and provide helpful service.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.