Aisles Online Pickup Clerk

Hy-Vee•Cedar Rapids, IA

5d•Onsite

About The Position

The Aisles Online Pickup Clerk helps deliver a convenient online grocery shopping experience by accurately gathering customer orders, storing them at proper temperatures, and loading them into customers’ vehicles. The role involves customer service, order fulfillment, handling payments, communicating with customers, and supporting other department tasks. It is a fast-paced, active position that requires meeting deadlines and working independently with limited supervision.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Clear, professional, and friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Gather orders and store them at the proper temperature, then retrieve them before the customer arrives.
Maintain products at the proper temperature throughout the fulfillment process.
Cart orders to and place them in the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Select, scan, and bag items from all temperature zones as needed.
Tender customer orders through the POS system and process credit card payments.
Substitute products at customers’ request or when items are unavailable.
Answer phones and emails promptly and provide helpful customer service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.