Aisles Online Pickup Clerk
About The Position
The Aisles Online Pickup Clerk supports Hy-Vee’s online grocery program by ensuring customer orders are accurately gathered, stored at the proper temperature, and loaded into customers’ vehicles for a fast, friendly pickup experience. The role calls for attention to detail, customer-service commitment, and the ability to stay active and work independently. The position involves serving customers throughout the store, preparing and storing orders, handling pickup and payment tasks, and providing assistance by phone and email. The clerk follows company standards and may help with other tasks or special projects as needed.
Requirements
- Must be at least 18 years old.
- Commitment to Hy-Vee’s mission and a genuine passion for outstanding customer service.
- Ability to communicate clearly and professionally with customers and store personnel.
- Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
- Ability to identify problems and develop practical solutions, including making product substitutions.
- Ability to work independently and complete daily workloads with limited supervision.
- Ability to frequently stand and walk throughout a shift.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
- Successful completion of a pre-employment drug screen is required.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Greet customers warmly and assist them with their needs throughout the store.
- Gather orders and store them at the proper temperature, then retrieve them promptly before customers arrive.
- Ensure products maintain proper temperature throughout the fulfillment process.
- Cart orders to the holding area for customer pickup.
- Lift, carry, and load groceries into customer vehicles.
- Select, scan, and bag items from all temperature zones as needed.
- Tender customer orders through the POS and process credit card payments.
- Substitute products upon customer request or when items are unavailable.
- Answer phones and emails promptly and provide helpful customer service.
- Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks or special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
