Aisles Online Pickup Clerk

Hy-Vee, Inc.•Shawnee, KS

2d•Onsite

About The Position

The Aisles Online Pickup Clerk supports Hy-Vee’s online grocery program by accurately gathering and storing customer orders, maintaining proper product temperatures, and preparing orders for pickup. The role includes retrieving orders before customers arrive, bringing them to the holding area, and loading groceries into customers’ vehicles to provide a fast and friendly pickup experience. Clerks also select, scan, and bag products from all temperature zones, process orders and credit card payments through the POS, make requested or necessary product substitutions, and respond to customer phone calls and emails. The position requires friendly customer service, attention to detail, organization, and the ability to work independently in a fast-paced retail setting. Employees follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines, and may assist with other tasks or special projects.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Ability to communicate clearly and professionally with customers and store personnel in a friendly, approachable manner.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Gather customer orders and store them at the proper temperature.
Retrieve orders promptly before customers arrive and ensure products remain at the proper temperature throughout fulfillment.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Select, scan, and bag items from all temperature zones as needed.
Tender customer orders through the POS and process credit card payments.
Substitute products when customers request substitutions or items are unavailable.
Answer phones and emails promptly and provide friendly, helpful service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.