Online Shopping Manager

Hy-Vee•Fort Dodge, IA

4d•Onsite

About The Position

The Aisles Online Manager oversees the planning, staffing, and day-to-day operation of the store’s online shopping fulfillment process. The manager ensures orders are picked, packed, and delivered on time and to a high standard, leads and develops the department team, resolves customer service issues, and looks for ways to improve the customer experience. The role involves coordinating work, monitoring incoming orders, and maintaining food safety and product temperature standards. The position is based primarily in a retail store setting and involves constant deadline pressure and managing multiple projects throughout a shift. The employee may encounter dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety training is provided. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Commitment to Hy-Vee’s mission and passion for delivering an outstanding customer and team experience.
Ability to lead, motivate, and develop a team in a fast-paced, deadline-driven environment.
Clear, professional verbal and written communication with customers, team members, and vendors.
Ability to identify problems and develop practical, timely solutions.
Confidence using computer systems, including word processing, spreadsheets, email applications, and job-specific programs.
Strong organization and ability to manage multiple priorities and projects simultaneously.
Ability to handle confidential information, including sales reports, pricing, profit and loss data, and operational information, with discretion.
Strong computer and internet skills.
Successful completion of a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Deliver outstanding customer service, greet customers warmly, address their needs, and take steps to resolve service issues.
Oversee the order fulfillment process from start to finish and monitor incoming online orders to ensure prompt, on-time fulfillment.
Recruit, train, schedule, and develop department employees.
Provide employees with ongoing education about new policies, procedures, and best practices.
Ensure food safety guidelines are followed and products remain at proper temperatures during fulfillment.
Instruct, assign, and review others’ work; coordinate activities and address employee concerns.
Recommend employee discipline when appropriate.
Answer phones and emails promptly and provide helpful service to customers.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.