Online Shopping Manager

Hy-Vee, Inc.•Fort Dodge, IA

5d•Onsite

About The Position

The Aisles Online Manager oversees the planning, staffing, and day-to-day operations of a store’s online shopping fulfillment process. The manager ensures orders are picked, packed, and delivered on time and to a high standard, leads and develops department employees, resolves customer service issues, and seeks ways to improve the customer experience. The role involves working in a fast-moving retail environment with pressure to meet deadlines and manage multiple projects throughout a shift.

Requirements

Strong computer and internet skills.
Ability to lead, motivate, and develop a team in a fast-paced, deadline-driven environment.
Clear and professional verbal and written communication with customers, team members, and vendors.
Ability to identify problems and develop timely, practical solutions.
Confidence using computer systems, including word processing, spreadsheets, email, and job-specific programs.
Strong organization and ability to manage multiple priorities and projects simultaneously.
Ability to handle confidential information, including sales reports, pricing, profit and loss data, and operational information, discreetly.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Deliver outstanding customer service by greeting customers, addressing their needs, and resolving service issues.
Oversee the order fulfillment process and monitor incoming online orders to ensure prompt, on-time fulfillment.
Recruit, train, schedule, and develop department employees.
Educate employees about new policies, procedures, and best practices.
Ensure food safety guidelines are followed and products are kept at proper temperatures during fulfillment.
Instruct, assign, and review others’ work; coordinate activities and address employee concerns.
Recommend employee discipline.
Answer customer phone calls and emails promptly and provide helpful service.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.