Airport Service Concierge - TEB

JSX • Teterboro, NJ

21d • Onsite

About The Position

JSX is hiring an Airport Service Concierge to welcome Customers and help create a smooth, stress-free travel experience. The role supports check-in, security, boarding, and lounge readiness, with assignments rotating among airport-service responsibilities according to operational needs. It also includes valet duties when scheduled. The position requires punctuality, professionalism, a strong service orientation, and the ability to work flexible shifts, including early mornings, late nights, weekends, and holidays.

Airport Services Crewmembers are certified as Ground Security Coordinators and receive training in customer and baggage security screening. They monitor the operational environment, report safety risks, follow updated policies and regulatory guidance, maintain readiness for safety-sensitive duties, and participate in required DOT- and FAA-guided drug and alcohol screenings. Other responsibilities may be assigned, and duties may change as circumstances dictate.

Requirements

• U.S. citizenship; candidates must successfully complete required federal background checks and eligibility screenings.
• High school diploma or GED.
• Ability to occasionally lift 75+ pounds.
• Ability to perform intermittent physical activity, including bending, reaching, and prolonged periods of standing.
• Availability to work flexible shifts, including early mornings, late nights, holidays, and weekends.
• Current and valid driver's license.
• Approachable, customer-focused, collaborative, organized, proactive, and entrepreneurial approach to work.

Nice To Haves

• 2+ years of customer service experience.
• Aviation experience.

Responsibilities

• Greet Customers and assist with check-in, including verifying identification, printing boarding passes, and screening luggage for hazardous materials.
• Lead boarding by making announcements, verifying identification, and keeping Customers informed about flight updates, delays, and procedures.
• Operate the Evolv Weapons Detection System and carefully inspect flagged baggage for safety compliance.
• Serve as a Ground Security Coordinator and communication link between the ground team and flight Crew.
• Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities.
• Keep the lounge clean, welcoming, and fully stocked between flights.
• When scheduled, park and retrieve Customer vehicles and assist with arrivals and departures as part of valet responsibilities.
• Monitor the operational environment and report safety risks in real time.
• Ensure compliance with updated policies, alerts, and regulatory guidance.
• Maintain personal readiness for safety-sensitive duties and participate in required initial and random drug and alcohol screenings.
• Perform other responsibilities as assigned; duties may change when circumstances dictate.

Benefits

• Free non-revenue standby travel on JSX.
• Deeply discounted standby travel on other major domestic and international airlines for the employee and qualifying immediate family.
• 401(k) match of 50% of the first 8% contributed.
• Flexible PTO plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED