Airport Rental Agent – Sales & Customer Service
About The Position
Budget Avis Car and Truck Rental of Utah is hiring a dependable, customer-focused Airport Rental Agent for its Provo location. The role combines customer service, sales, and daily rental operations in a busy airport environment. The agent helps travelers with vehicle rentals, explains available options, processes transactions, and helps ensure vehicles are ready for customers. The position requires consistent availability for the 4:00 PM–12:00 AM shift, including weekends and Sundays. Previous experience in car rental, retail sales, hospitality, hotel services, or customer service is helpful but not required. Training is provided for motivated candidates. Employment is contingent upon successfully completing applicable background and drug screening requirements. Driving history requirements apply, including no more than two accidents or driving incidents within the past three years; applicants under 21 must have a clean driving record. The company is a family-owned and operated rental car business with over 45 years of experience. It offers the resources of a nationally recognized rental brand with the personal approach of a local company and seeks team members interested in growing their skills and contributing to a successful operation.
Requirements
- High school diploma or equivalent.
- At least 18 years old.
- Valid driver's license with an acceptable driving record.
- Authorized to work in the United States.
- Strong communication, customer service, and problem-solving skills.
- Comfortable with sales, multitasking, and working in a fast-paced environment.
- Available to consistently work 4 PM–12 AM, including weekends and Sundays.
- Successfully complete applicable background and drug screening requirements.
- Driving history with no more than two accidents or driving incidents within the past three years; applicants under 21 must have a clean driving record.
Nice To Haves
- Previous experience in car rental, retail sales, hospitality, hotel services, or customer service is helpful but not required.
Responsibilities
- Assist customers with rental reservations, vehicle selection, pickups, returns, and exchanges.
- Prepare rental agreements, process payments, and maintain accurate records.
- Explain rental options, upgrades, and optional protection products.
- Identify sales opportunities while providing excellent customer service.
- Address customer questions and resolve service concerns.
- Inspect vehicles and coordinate with fleet staff to maintain vehicle readiness.
- Follow company procedures and support daily airport operations.
Benefits
- Competitive hourly pay plus performance incentives.
- Medical, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Paid training and advancement opportunities.
- Supportive, team-focused work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
