Airport Lounge Attendant - Part-Time

Hyde Park Hospitality•Grand Rapids, MI

9d•Onsite

About The Position

The Airport Lounge Attendant provides guest service in The Club lounge at the Grand Rapids Gerald R. Ford International Airport. The role includes serving food and beverages, delivering mobile orders to guests’ tables, and supporting timely, safe service and food quality. The attendant helps coordinate communication between front- and back-of-house staff, responds to guest questions and requests, and works to maintain a positive guest experience in an elevated lounge environment.

Requirements

Demonstrated ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
Ability to present information effectively and pleasantly in one-on-one and group settings.
Ability to maintain composure under pressure and awareness of surroundings and cultural differences.
Ability to maintain a presentable, polished appearance in keeping with service standards.
Understanding of hygiene and food safety rules.
Physical ability and stamina to carry heavy trays and stand for long periods.
Availability to work various shifts, including weekends, rotating shifts, and holidays.
Ability to multitask.
Good oral communication skills.
Ability to handle the stress of a fast-paced work shift of up to ten hours.
Ability to lift and/or move up to 40 pounds and to walk, bend, twist, and stand to perform normal job functions.
Ability to report to work regularly and on time.
Ability to pass and maintain required licenses and certifications, including alcohol server and local health department food handler certifications.
Ability to pass and obtain a security background check and clearance to work in an airport environment.
Hospitality focus and a friendly, generous, and warm-spirited demeanor.
Active listening, reading comprehension, speaking, and writing skills.
Conflict-resolution skills, including the ability to deescalate situations professionally and courteously.
Problem-solving skills.

Responsibilities

Ensure a positive guest experience and resolve guest complaints in accordance with policy and with guest satisfaction in mind.
Act as a contact point between front-of-house and back-of-house staff.
Communicate food orders to chefs, taking priorities and special requests such as food allergies into account.
Assist wait staff with table setting by fetching and placing tableware, utensils, and napkins.
Serve food and beverage items according to established service rules and sequence, in a timely and safe manner.
Check in with guests, take additional orders, and refill water as needed.
Inform restaurant staff about guest feedback and requests.
Maintain knowledge of food and beverage offerings.
Remove dirty dishes and utensils.
Answer guests’ questions about ingredients and menu items.
Deliver food and beverage items ordered or requested by guests in a timely and safe manner.
Assist with removing trash from the lounge and taking it to designated disposal areas.
Perform other duties as assigned.