Lounge Attendant

BRIDGETON HOLDINGS GROUP•Miami, FL

2d•$15 - $15•Onsite

About The Position

Sheraton Miami Airport Hotel & Executive Meeting Center is seeking a Club Lounge Attendant to support the daily operations of its Sheraton Club Lounge. Reporting to the Food & Beverage Supervisor and Director of Outlets, this guest-focused position helps maintain a welcoming, comfortable, clean, and organized environment while delivering personalized hospitality and high standards of food and beverage presentation. The attendant welcomes and assists eligible guests, recognizes Marriott Bonvoy Elite members, prepares and replenishes food and beverage offerings, and follows Marriott brand standards, hotel policies, and food safety and sanitation requirements. The role includes preparing and maintaining breakfast, refreshment, and evening food presentations; monitoring buffet and beverage stations for quality, temperature, presentation, cleanliness, and replenishment; serving coffee, tea, and other authorized beverages; clearing and resetting tables; and completing lounge opening, closing, cleaning, sanitation, and food-temperature checklists. The attendant responds to guest requests and concerns, coordinates with hotel departments, monitors supplies and equipment, and reports operational issues to management. The position also requires maintaining knowledge of lounge access procedures, Marriott Bonvoy Elite benefits, hotel amenities, service expectations, and applicable food safety practices. The role requires extended periods of standing and walking, as well as bending, reaching, carrying trays, pushing and pulling service carts, and performing repetitive food service, cleaning, and setup tasks. The employee may need to lift and carry up to 25 pounds. Scheduling may include early mornings, evenings, weekends, holidays, and varying shifts depending on hotel occupancy and business needs.

Requirements

High school diploma or GED preferred.
Strong guest service, communication, interpersonal, organizational, time-management, and problem-solving skills.
Knowledge of guest service procedures, food and beverage presentation, buffet replenishment, lounge operations, and hospitality service expectations.
Working knowledge of food handling, sanitation, food-temperature requirements, allergen awareness, and workplace safety practices.
Basic computer proficiency, including email and workplace technology applications, and ability to complete electronic training and operational documentation.
Ability to anticipate guest needs, manage multiple service requests, and maintain a welcoming atmosphere during busy service periods.
Ability to work independently, prioritize responsibilities, and communicate effectively with management and other hotel departments.
Ability to follow food safety procedures, sanitation guidelines, hotel policies, and applicable Marriott brand standards.
Ability to obtain and maintain required food handler or other applicable certifications as required by hotel policies and local regulations.
Ability to stand and walk for extended periods, lift and carry up to 25 pounds, bend, reach, carry trays, push and pull service carts, and perform routine food service, cleaning, and setup duties, with or without reasonable accommodation.
Flexible availability for early mornings, evenings, weekends, holidays, and varying shifts based on occupancy, lounge hours, and business needs.

Nice To Haves

Previous experience in a hotel, restaurant, buffet service, executive lounge, or hospitality environment.
Hospitality, food service, or customer service-related training.
Familiarity with Marriott Bonvoy Elite member recognition, Club Lounge access procedures, and Marriott brand standards.
Bilingual English and Spanish.

Responsibilities

Welcome Club Lounge guests, verify access eligibility, recognize Marriott Bonvoy Elite members, and provide personalized, professional service.
Prepare, organize, maintain, and replenish breakfast, refreshment, and evening food and beverage presentations in accordance with hotel procedures and Marriott brand standards.
Monitor buffet stations, beverage areas, and food displays for presentation, freshness, temperature, cleanliness, and timely replenishment.
Prepare and serve coffee, tea, and other authorized beverages, keeping beverage stations clean and stocked.
Respond promptly and professionally to guest requests, questions, complaints, and service concerns; escalate unresolved issues to Food & Beverage management.
Maintain the cleanliness, organization, sanitation, and appearance of lounge seating, tables, buffet stations, beverage counters, equipment, and guest amenities.
Handle, store, label, rotate, and present food and beverage products properly; follow portion-control and waste-reduction procedures.
Follow food safety regulations, sanitation procedures, allergen-awareness and cross-contact-prevention practices, Marriott standards, and hotel policies.
Monitor food and beverage supplies, equipment, utensils, glassware, amenities, and cleaning materials; report shortages, malfunctions, and other concerns.
Coordinate with Front Office, Kitchen, Housekeeping, Engineering, and other departments regarding guest requests, lounge access, replenishment, maintenance, and service needs.
Complete opening, closing, cleaning, sanitation, food-temperature, and operational checklists; maintain required records and documentation.
Monitor food and beverage consumption, guest counts, lounge occupancy, traffic, and service demands; report overcrowding, delays, safety concerns, or deficiencies.
Communicate operational updates, guest concerns, shortages, and outstanding needs during shift transitions.
Complete required Marriott Digital Learning Zone training and participate in departmental meetings, service training, and quality-improvement initiatives.
Follow hotel procedures and applicable regulations for alcoholic beverage service when authorized and applicable.
Maintain professional grooming and uniform standards, punctuality, reliability, and courteous communication; support a positive, productive, guest-focused team environment.
Assist other Food & Beverage outlets and hotel departments as directed and perform other duties as assigned.