Airport Customer Service Agent - AM Shift Only

Unifi • Wilmington, NC

5d • Onsite

About The Position

Unifi is seeking an Airport Customer Service Agent to provide passenger assistance across arrivals, ticketing, check-in, boarding, baggage services, reservations, and passenger questions or complaints. The role supports passengers throughout the airport, including people with special needs, and coordinates with ramp agents on wheelchairs, strollers, and gate-checked bags. The listed AM shift runs from 0400 to 1200, pending flight delays. The position is part-time and based in Wilmington, North Carolina. No prior experience is required; paid training is provided.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Ability to obtain credentials required by airport, state, or customs requirements.
• Ability to constantly lift up to 70 pounds or more; push, pull, walk, stand, reach above the shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
• Ability and willingness to work rotating shifts and hours, nights, weekends, holidays, and overtime.
• Ability and willingness to work outdoors in weather conditions that may include severe seasonal elements.

Responsibilities

• Welcome and assist passengers through the arrival and check-in process, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
• Handle ticketing and check-in using a computerized system, including boarding, baggage services, reservations, and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents with making wheelchairs, strollers, and gate-checked bags available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through airport areas.
• Follow safety procedures, policies, and company safety and operational standards.
• Report safety and security incidents and potential hazards immediately in accordance with the Unifi Fair and Just Culture Policy.
• Perform other related duties as assigned within the skills, experience, and capabilities expected for the position.

Benefits

• Flight privileges for employees and eligible family members after 30 days.
• Weekly pay for hourly employees.
• Paid time off for full-time employees.
• Comprehensive medical, dental, and vision insurance for full-time employees.
• 401(k) for all employees.
• Exclusive discounts and wellness programs.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED